Tcu email phone setup

Using the app launcher, you not only see what all is available to you, you can use it navigate around in Office Choose a tile to go to the app or service that you want to use. Our calling center provides front-line support to faculty, staff, and students via phone, chat, and remote support tools.

This is the central hub of our organization and is the first place that you should contact when you are having technical difficulties. If we are not able to resolve your issue at this level then it will be escalated to the appropriate team for processing.

Mailbox size is 50GB. On Saturday, July 31st, at a. We expect the system to be back online by p. More details. The icons are coming up blank and logging people out of the system when pressed. Our EAS team has been working hard to identify the problem. More information. Please, visit our Self-Service Portal to find out how to submit a ticket online if you are unable to get in touch with us.

With water damage to the Library after our recent winter storms our walk up desk will be unavailable Monday, February 22nd through Thursday, February 25th.

We will still be available via phone and chat from 8am to 5pm on those days. With water damage to the Library after our recent winter storms our walk up desk will be unavailable this weekend. We will still be available via phone and chat from 1pm to 5pm on those days. Please, visit our Self-Service Portal to find out how to submit a ticket online Keep in mind that all self-service requests will be processed when we re-open.

Please, visit our Self-Service Portal to find out how to submit a self-service request. Keep in mind that all self-service requests will be processed when we re-open.

Due to the rolling power outages, we will be on a limited schedule and will be only available via phone and chat from am to 12pm on Tuesday. With the campus closed due to inclement weather NOTE: classes and events have been moved online our walk-up desk will be closed on Monday, February 15th — Thursday, February 18th.

We will still be available via phone and chat from am to 5pm on those days. The campus will be closed due to inclement weather so the HelpDesk will be unavailable on Saturday, February 13th and Sunday, February 14th. With the campus closed due to inclement weather NOTE: classes and events have been moved online our walk-up desk will be closed on Thursday, February 11th. We will still be available via phone and chat from am to 5pm. We are in the middle of transitioning to a new multi-factor authentication system called Okta MFA.

If you see an email from us about how to enroll in the new system, please take action as it could affect your ability to access some of our protected services. We have been hard at work helping all the students move in on campus and want to continue to remind you that we are here to help!! The first few days of school will be extremely busy so please be patient as you may have to wait a little longer than usual in order for us to get to you.

Please, plan accordingly if you need assistance before the end of the year. We have extended our regular hours during move-in week to make sure that you have help. Please, see our business hours page for more information about our availability. We encourage you to visit covid Keep in mind that there are multiple resources available to you when considering and planning for remote work. Visit keepworking.

All major systems will remain up during the test but you will experience issues with minor systems across campus. Our network team has been working on the issue and we hope to have a solution soon. Please, plan your activities accordingly and be aware that the wired network is still up and running as a workaround.

We encourage you to use the teacher station in your classroom for instruction instead of your laptop since they will be hard wired into the network.

Following the power outage last night we have had reports of multiple systems being down including myTCU. The IT Support HelpDesk phone system is down so make sure to report issues using our self-service website until we are back online.

If you need to connect a personal device to the wireless network, then follow the instructions listed at it. The eduroam education roaming network is a secure, world-wide roaming wireless service that many campuses have deployed to their networks. All major systems should remain up during the test but you will experience issues with several minor systems across campus.

We are experiencing problems with the HelpDesk Phone system today Feb. Calls are still going through but the regular announcement process is not functioning correctly.

If you have trouble getting to the HelpDesk over the phone today, please use our Self-Service ticket to submit a ticket. Link to Self-Service. We should have everything back up by noon on Sunday, October 15th at noon. This upgrade is focused providing a completely new face to the campus portal.

We have extended our regular hours during move-in week to make sure that you have help when you are trying to get your devices connected to the network. Check out our business hours page to get more information about when we will be open. Enjoy your time off!!! Keep in mind that our open hours will be shorter during the week of Spring Break March 11th — March 19th. Keep in mind that the IT Support HelpDesk will be open for a modified set of hours after fall semester finals.

See the business hours page for details about our availability. Enjoy the break and Happy Holidays!! Keep in mind that we are closed along with the rest of campus between Christmas Day and January 3rd. If you have password issues, please visit password.

Keep in mind that the IT Support HelpDesk will be closed at 5pm on Friday, September 2nd and will not re-open until Tuesday, September 6th in observance of the Labor Day holiday and the first football game of the season. See our business hours page for details about availability.

Enjoy the break and have a fantastic weekend! GO Frogs! In accordance with university policy, a change of name for an employee faculty, staff, temporary or student employee requires that you go to Human Resources or the Registrars Office and provide a copy of your new social security card reflecting the desired name.

Keep in mind that most people just ask to update their email address since a change to your username will mean that you will be starting all over again in terms of access to computers, shares, and printers.

Go to my. Every faculty and staff member is provided with an account to access the TCU email system, the campus network, file and print services and the TCU portal, my. How do I change my password? How do I access my student email account? What kind of storage space do get with my student account?

Where do employees store files? Is there a limit to the size of my student email mailbox? What is phishing? What do I do if I exceed my mailbox size? Can students access email from a mobile phone? What should I do if my account is locked out? How do I request a new common drive? How do I access departmental common drives? When logged into t TCU networked windows machine, the departmental common drive is automatically mapped usually to the N drive.

To access a different common drive in Windows, obtain the name of the share and follow the directions at: Connect to CommonFile Shares in Windows. To access a common drive on a Macintosh, obtain the name of the share and follow the directions at: Connect to CommonFile Shares on a Mac. How can I share files with other people in my department?

How long do employees keep personal storage space after leaving TCU? What is the wwwpub folder? What should I do if I receive an undeliverable message when trying to send email to an address off campus?

Can students use applications other than Office OWA to send and receive email messages? What should I do if I am not receiving any email messages from a specific sender? Is there a way to prevent certain messages from being quarantined? How do I release a quarantined message? Why does a message get quarantined? How can I check for quarantined messages? At any time, you may look in the Junk E-mail folder for quarantined messages.

What is spam? Spam is electronic junk mail or unsolicited email messages.